Privacy Policy – Ashanak App
At Ashanak App, we place the utmost importance on protecting user privacy and respecting personal data.
This Privacy Policy explains how data is collected, used, shared, and protected when you use the app.
1. Data We Collect
We may collect and process the following types of data when you use the app:
- a) Account Data
- Email
- In-app account information (such as user ID)
- b) Usage Data
- Orders
- Table reservations (including real-time reservations)
- Ratings
- In-app interaction history
- c) Location
- User's precise or approximate location
- Location may be accessed while the app is running in the background to provide essential service-related features
- d) Images and Files
- Profile picture
- Images related to restaurants or in-app content
- e) Technical Data
- Device type
- Operating system
- Collapse and performance reports
2. How We Use the Data
- Creating and managing user accounts
- Operating food delivery services
- Managing and executing real-time table reservations and coordinating with partner restaurants
- Identifying the nearest restaurants and suitable offers based on the user's location
- Improving delivery accuracy and user experience
- Sending status-related notifications Orders, Reservations, and Nearby Offers
- Improving App Performance and Analyzing Crashes and Technical Issues
3. Use of Location (Including Background)
Location is used to provide essential in-app services such as:
- Locating the nearest restaurants
- Displaying available offers based on the user's location
- Sending location-related notifications
Location may be accessed while the app is running in the background to update location-related offers and services.
Location is not used for tracking purposes unrelated to the app service.
Users can control or disable location permissions at any time through their device settings.
4. Notifications
- Notify users of order status
- Provide real-time table reservation updates
- Send location-related offers and alerts
- Provide important operational alerts related to the service
Users can disable notifications at any time through their device settings.
5. Sharing Data with Third Parties
We do not sell or rent user data to any third party.
Basic booking data (such as booking time and number of people) may be shared with partner restaurants or cafes
solely for the purpose of confirming and executing the booking.
Some data may be processed through trusted operational services, such as:
- Google Maps: for location and route planning
- Firebase (Google): for analytics, notifications, and performance optimization
Data is shared only to the extent necessary for the operation of the service or to comply with legal requirements.
6. Data Security
We are committed to taking appropriate technical and organizational measures to protect user data from unauthorized access,
alteration, or loss. Data is encrypted in transit using secure communication protocols.
7. Data Retention
We retain user data only for the period necessary to fulfill the purposes outlined in this policy
or to comply with legal requirements, after which it is either deleted or securely anonymized.
8. Data Deletion
Users can request the deletion of their account and all personal data associated with the application at any time
by contacting us via the email address provided below.
The request will be processed within a reasonable timeframe in accordance with legal requirements.
9. User Rights
- Access their personal data
- Request modification or deletion of their data
- Withdraw consent to permissions from device settings
- Cess using the application at any time
10. Amendments to the Privacy Policy
We may update the Privacy Policy from time to time.
Users will be notified of any material changes via the application or email.
Continued use of the application after amendments constitutes acceptance of them.
11. Contact
For any inquiries regarding the Privacy Policy or personal data, please contact us via:
Email: lajlakemarketing@gmail.com